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Flexible and Remote Work One Year Later—Surprises and Next Steps

On February 28th, one year ago, HBR published my commentary, “What’s Your Company’s Emergency Remote Work Plan.”  On March 11th, the World Health Organization declared the coronavirus a global pandemic. In less than two weeks, we went from contingency planning to shutdown. This milestone caused me to reflect not only on COVID-19’s catastrophic human and economic toll […]

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What Is “IT”? How Do We Do It?

In the next two weeks, we will experience the shortest day of the year, the end of 2020 (thank goodness), and the once-in-800 years alignment of Jupiter and Saturn. It reminds me of the anthropological concept of “liminality,” defined as a “transitional period or a phase of a rite of passage.” That’s where we are right now, […]

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Three Common Flaws in “Back to Work” Plans and How to Fix Them

During the past few weeks, I’ve spoken to a number of organizations about “Back to Work” plans including a presentation to the National Governor’s Association Summer Workforce Symposium “Returning to Work – The Role of Workforce Development in Recovery.”  I’ve noticed three common flaws in many of the plans I’ve read or heard – a focus […]

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How to Rapidly Execute a Crisis 100% Remote Work Plan (With Limited Experience Working Flexibly)

  In a matter of days, organizations have gone from contingency planning for the coronavirus/COVID-19 to having to rapidly execute a 100% remote work crisis plan for employees with jobs that will allow it. Suddenly, more and more organizations that have little to no experience with work flexibility find themselves implementing the most extreme form–100% remote work.    Any implementation […]

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The Traditional Work Model is Broken, So Now What?

When I read the recent New York Times article, “Young People are Going to Save Us All from Office Life,” I had two reactions. First, I thought it clearly outlined why the traditional work model, under disruptive pressure for years, is broken as employers grapple with the next generation’s inherently flexible approach to work and life. […]

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Delivering on the Promise of Work Flexibility

Recently, I was interviewed for an insightful article in USA Today entitled “More Employers Offer Flexible Hours, but Many Grapple with How to Make It Succeed” reporting the results of a national survey of hiring managers. After that interview, I re-read the recent article in the New York Times, “Young People are Going to Save […]

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Resolve the Clash Between Flexibility and Traditional Work Practices

Does it feel like the clash between the flexible work expectations of younger employees and your organization’s traditional work practices has escalated? If it does, you are not alone. Even employers on every “best of” work flexibility list face the challenge. Recently, I had lunch with a leader from a “best of” company. At one […]

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“Flex” Your Business Model to Seize Market Opportunities and Address Challenges

Several segment leaders across different industries made headlines for “flexing” their traditional business models to seize market opportunities and address operating challenges. These nimble businesses reimagined how, when and where work could be done. In the process, they showed that work flexibility is much more than an HR perk, digital app or workspace redesign. Instead these savvy […]

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